Terms

ORDER TIMELINE

Our custom products are handcrafted within 4 weeks.

Often, orders are processed faster than that, but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product still needs to be handmade before it can be shipped.

Look for the following image if a product is handmade and processing time is required before shipment:
HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Size chart (for applicable handmade products)

Please use our paper and envelope size chart to prevent errors in ordering.

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.


SHIPPING

The Party Concierge ships through Australia Post.

International shipping

We happily support and love our international customers.

We ship all international products through Australia Post.

The Party Concierge is not responsible for duty or brokerage fees for international shipping.  These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

Shipping costs are calculated automatically during checkout.

We offer free shipping within Australia on all orders over $200.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time.  Your product may still need up to 4 weeks to be handmade.


RETURNS

Our policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds

Once your returned product has been received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially processed.

Next, contact your bank. There is often some processing time before a refund is finalised.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@partyconcierge.com.au.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@partyconcierge.com.au and send your item to:

PO Box 1028
MITCHAM NORTH  VIC  3132
AUSTRALIA

Shipping

To return your product, you should mail your product to:

PO Box 1028
MITCHAM NORTH  VIC  3132
AUSTRALIA

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.